Refund Policy

Last Updated: August 23, 2025

This Refund Policy outlines the terms and conditions under which Bryqoriventa ("we," "us," or "our") provides refunds for services and products purchased through our platform. By making a purchase, you acknowledge that you have read, understood, and agree to this policy.

General Refund Principles

We are committed to providing high-quality online educational content and services. We understand that circumstances may arise where a refund is necessary. This policy establishes clear guidelines to ensure fairness and transparency for all parties.

Eligibility for Refunds

Course Enrollment Refunds

Refund eligibility for course enrollments depends on the time elapsed since purchase and the extent of course access:

Within 14 Days of Purchase: Full refund available if less than 20% of course content has been accessed or downloaded
15-30 Days After Purchase: Partial refund of 50% available if less than 30% of course content has been accessed
Beyond 30 Days: No refunds available except in exceptional circumstances as determined by our support team

Subscription Services

For recurring subscription-based services:

Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
No refunds are provided for partial subscription periods
Annual subscriptions may be eligible for pro-rata refunds within the first 30 days if less than 25% of available content has been accessed
Cancellation requests must be submitted before the next billing cycle to avoid charges

Digital Materials and Downloads

Due to the nature of digital content:

Downloadable materials, templates, and resources are generally non-refundable once accessed or downloaded
Exceptions may be made for technical issues preventing access or use of materials
Duplicate purchases made in error may be refunded within 48 hours of the original transaction

Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

Completed courses where a certificate of completion has been issued
Live webinar sessions or workshops that have already occurred
One-on-one coaching or consultation sessions that have been attended
Promotional or discounted purchases marked as "final sale" or "non-refundable"
Third-party services or products purchased through our platform
Gift certificates, vouchers, or promotional codes

Exceptional Circumstances

We may consider refund requests outside the standard eligibility periods in the following situations:

Documented medical emergencies or serious illness preventing course participation
Technical issues on our platform that prevent access to purchased content, provided these issues cannot be resolved within a reasonable timeframe
Significant discrepancies between course description and actual content delivered
Unauthorized purchases or fraudulent transactions, subject to verification

Refund Request Process

How to Request a Refund

To request a refund, follow these steps:

Contact our support team via email at contact@bryqoriventa.com or by phone at +27 82 090 5716
Include your order number, purchase date, and the reason for your refund request
Provide any supporting documentation if applicable (e.g., medical certificates for exceptional circumstances)
Our team will review your request and respond within 5 business days

Required Information

To process your refund request efficiently, please provide:

Full name associated with the account
Email address used for registration
Transaction or order number
Date of purchase
Course or product name
Detailed explanation of the refund reason
Payment method used for the original purchase

Refund Processing

Approval and Timeline

Once your refund request is approved:

You will receive a confirmation email within 2 business days
Refunds will be processed to the original payment method within 7-10 business days
Depending on your financial institution, it may take an additional 3-5 business days for the funds to appear in your account
Access to the refunded course or service will be revoked immediately upon refund processing

Partial Refunds

In cases where partial refunds are granted:

The refund amount will be calculated based on the portion of unused content or service time remaining
Administrative fees may be deducted from partial refunds at our discretion
You will be notified of the exact refund amount before processing

Payment Method Specific Terms

Credit and Debit Cards

Refunds to credit or debit cards will be processed through the original payment processor and will appear as a credit on your statement.

Third-Party Payment Platforms

For purchases made through third-party payment platforms, refunds will be issued to your account on that platform. Processing times may vary based on the platform's policies.

Bank Transfers

Refunds for payments made via bank transfer will require you to provide current banking details for the refund deposit.

Course Quality Guarantee

We stand behind the quality of our educational content. If you experience any of the following issues, please contact us immediately:

Technical problems preventing access to course materials
Missing or corrupted content
Significant errors or inaccuracies in course information
Content that does not match the course description

We will work to resolve these issues promptly. If resolution is not possible, a refund may be issued in accordance with this policy.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution:

We encourage you to contact us first to resolve any issues before filing a dispute
Filing a chargeback may result in immediate suspension of your account and access to all services
We reserve the right to provide evidence to your financial institution to contest unjustified chargebacks
Accounts associated with fraudulent chargebacks may be permanently banned from our platform

Modifications and Cancellations by Bryqoriventa

In the event that we cancel, significantly modify, or discontinue a course or service you have purchased:

You will be notified via email at least 14 days in advance when possible
You will be offered a full refund or credit toward alternative courses of equal or greater value
If you choose a credit, it will not expire and may be applied to any future purchase

Account Termination

If your account is terminated for violation of our Terms of Service:

No refunds will be provided for any purchases or subscriptions
Access to all content and services will be immediately revoked
Outstanding payments remain due regardless of account status

Regional Variations

While this policy applies globally, consumers in certain regions may have additional rights under local consumer protection laws. Nothing in this policy limits or waives any rights you may have under applicable law. If local laws provide greater protection or different refund rights, those laws will prevail.

Contact Information

For refund requests, questions, or concerns regarding this policy, please contact us:

Email: contact@bryqoriventa.com
Phone: +27 82 090 5716
Address: 7 Sneeuveld St, Roodia, Vanderbijlpark, 1947, South Africa

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically. Your continued use of our services following any changes constitutes acceptance of those changes.

For purchases made before a policy change, the policy in effect at the time of purchase will govern any refund requests related to that transaction.